Customer Service Representative - State Farm Agent Team Member
Full Time • Fort Worth - TX
Responsive recruiter
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’m a second-generation State Farm agent with over 20 years of experience, including 13 years serving customers here in Fort Worth, Texas. My agency is built on strong relationships, personal growth, and helping people protect what matters most.
Our office is fast-paced, supportive, and growth-focused. We hold high expectations while maintaining a close-knit, team-oriented environment where wins are celebrated and everyone is encouraged to improve. I take a hands-on approach to coaching and development, helping team members grow both professionally and financially.
We offer licensing reimbursement, bonus opportunities, PTO, team outings, and clear paths for growth and leadership. We also value work-life balance and staying involved in the local community.
I’m looking for someone who is coachable, motivated, and driven to make an impact. If you want to be part of a team that challenges you, supports you, and helps you build a meaningful career, this could be a great fit.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kathleen Alexander - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $60,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- I have been a State Farm agent since 2012.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a second generation State Farm agent.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Silver Scroll, and Bronze Tablet
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none